Terms of sale

Article 1. Purpose and scope. These terms and conditions of sale ("Terms") govern sales concluded on the site between Anthony Chen, sole trader ("the Seller"), and any natural person acting as a consumer ("the Customer"). Any order implies full acceptance of these Terms, which the Customer acknowledges having read before validating their order.

Article 2. Seller identification. Anthony Chen, sole trader (EI), 4 rue Jules Lefebvre, 75009 Paris, France. SIRET: 923 836 381 00015. Email: support@digifluence.fr. VAT not applicable, Article 293 B of the French General Tax Code.

Article 3. Products. Products are described as accurately as possible. Visuals have no contractual value. Offers are valid while stocks last.

Article 4. Prices. Prices are in euros, all taxes included. Delivery is free per the Shipping Policy. The product is invoiced at the price in effect when the order is validated.

Article 5. Orders. The sale is concluded upon confirmation of the order by the Seller. The Seller may refuse or cancel any order for a legitimate reason, in particular an abnormal order, suspicion of fraud, or a prior dispute with the Customer.

Article 6. Payment. Payment is due at the time of order, by the means offered on the site, via a secure transaction handled by our payment provider. The order ships only after payment confirmation. The products remain the Seller's property until full payment.

Article 7. Delivery. Conditions and times are set out in the Shipping Policy. Times are indicative; a delay resulting from circumstances beyond the Seller's control (customs, carrier, force majeure) cannot give rise to cancellation or compensation. Risk transfers upon delivery to the Customer, who must check the parcel on receipt.

Article 8. Right of withdrawal. 14 days from receipt, under Articles L221-18 et seq. of the French Consumer Code, on the conditions of the Return and Refund Policy. The model withdrawal form appears in the appendix.

Article 9. Returns and refunds. Defined in the Return and Refund Policy, an integral part of these Terms.

Article 10. Statutory guarantees. The Customer benefits from the statutory guarantee of conformity (Articles L217-3 et seq. of the French Consumer Code, 2 years) and the guarantee against hidden defects (Articles 1641 et seq. of the French Civil Code), independently of any commercial guarantee. Enforced via support@digifluence.fr.

Article 11. Liability. The product is a wellness device for domestic use. It is not a medical device and is not intended to diagnose, treat or prevent any condition. The Seller cannot be held liable for misuse, failure to follow the manual, or indirect damage. Its liability cannot exceed the amount of the relevant order. Nothing herein limits the consumer's statutory rights.

Article 12. Force majeure. The Seller's liability cannot be engaged for non-performance resulting from force majeure.

Article 13. Personal data. Processing is described in the Privacy Policy.

Article 14. Intellectual property. All elements of the site are protected. Any unauthorized reproduction is prohibited.

Article 15. Governing law and disputes. French law. In a dispute, the Customer contacts customer service first. Failing that, the Customer may use consumer mediation free of charge (see Legal Notice) or the European online dispute resolution platform (https://ec.europa.eu/consumers/odr), before any referral to the competent courts.

Article 16. Customer service. support@digifluence.fr

Appendix. Model withdrawal form. To Anthony Chen, 4 rue Jules Lefebvre, 75009 Paris, France, support@digifluence.fr: "I hereby notify you of my withdrawal from the contract for the order below. Ordered on / received on: ___. Order no.: ___. Name: ___. Address: ___. Date: ___."